The Agentic Customer: What Happens When AI Starts Comparing, Choosing and Buying for People
For most of digital marketing history, the customer journey has been built around one assumption: the customer is the one doing the work.They search. They compare. They read reviews. They open tabs. They watch videos. They visit websites. They check prices. They shortlist. They return later. Eventually, they buy. Every major part of modern marketing was built around influencing those moments Search engines helped people discover options. Social media created desire. Websites persuaded. Marketplaces simplified transactions. Retargeting pulled undecided customers back into the funnel...............
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